Repeat prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill out a repeat prescriptions request form
  • bring the paper form to the surgery, when we are open.

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 48 working hours after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

To help you get started with Evergreen, we have created some help articles. Learn how to make an account for the Evergreen app.

Link your Evergreen account to your GP record to access the whole Evergreen App. You will be able to:

  • view your medical records
  • order prescriptions
  • make requests for help online.

The easiest way to link your GP record to your Evergreen account is by using an NHS ID.

You can also use a linkage code which the practice will give you.

We’ve also created a walk-through video to show the steps of using the app for the first time.

If you need help using the ‘askmyGP’ feature within the Evergreen app, please follow this link to access support materials.

The Evergreen team can help with technical issues, or give you a new linkage code if needed. The Evergreen team cannot help with medical queries. They cannot verify IDs if you have not registered with Evergreen for online services before.

Date published: 8th October, 2014
Date last updated: 16th February, 2024